WELCOME TO SUPPORT PAGE/OPEN SUPORT TICKET

Installation Support!

a. Please follow the "EFiX installation guide". We have added additional support under "FAQ" section. (main page lower left side)

b. For Bios setup, please follow "EFiX MB(motherboard) Bios Setup Guide EFiX Motherboard Bios Setup" as it is very important your system bios setup is according to our guide or efix manufacture guide. your efix will not boot if the bios setup is not according to our guide.

c. for Installing Operating System, please follow "EFiX OS Installation Guide; if efix Operating System guide is not follow properly your efix firmware may become corrupt.

We do not support any hardware that is not listed on our "hardware compatibility List"

SOUND: please see FAQ (main page lower left side)

NETWORK: please see FAQ

VIDEO: please see FAQ

1. For all RETURN related questions. You may send email at sales@expresshd.com; please include your order number in your email. Your RMA number is your original order number. we do not accept return after 30 days from invoice date and 15% restocking fee applies, please see our return policy for more information.

2. TRADE-UP Question.

1. trade-up option expires 10/31/2009; we may not offer any extension to trade-up option. You may see FAQ for more information.

3. EFiX-REPAIR-REPLACE: (under warranty)

Please see our FAQ "Repair-Replace-RMA" Please do not ship any units without your original order number. Make sure we can reference your package when we receive it.

4. SHIPPING:

Please make sure your shipping address is correct when placing order, should your goods get lost due to wrong shipping address, we are not liable for unit/s getting lost due to carrier misconduct or wrong address. once goods are shipped according to your instruction we are not responsible.

OUR SHIPPING ADDRESS:

Advance Express LLC
3427 Greendale Ave
Rosemead,CA 9177

We do our best to respond to your email promptly, your email my take up to 48 hours to receive a respond, should you not receive a respond within 48 hours, please note: we may be did not receive your email, or our email may have been blocked by spam blocker.

For sales inquires please email: sales@expresshd.com
For general information please email: info@expresshd.com
For Technical support email: tech@expresshd.com

For Technical support we must have the following information:

a. motherboard model; b. video card model; c.numbers of hard drives connected to your motherboard, d.efix firmware version, e.efix usb version, steps you have taken already to solve the issues, give us detail steps of your issues, you must have your order number included in your support ticket.

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